Client project

Helping a car enquiry become a test drive

Before someone can book a test drive, a dealership needs to answer their questions, check who is available and arrange a time. For one Singapore car dealership, we built a system to keep that work together.

Project type
Client project
Capabilities
Create · Grow · Automate

Why this project exists

The dealership received enquiries through Facebook, Instagram and WhatsApp. Enquiries from each channel were handled separately. The aim was simple: give staff one place to see what had already been discussed and what needed to happen next.

How it works

The screenshots use fictional demo records only. They show an earlier version of the system, with contact details withheld, not the client’s current setup.

  1. Fictional demo: shared inbox with a customer conversation and customer information

    First, bring the conversation together

    A customer asks about a car. Staff can read the conversation beside the customer’s information, so they can see what has already been discussed before replying.
  2. Fictional demo: customer profile showing progress, staff assignment and an appointment

    Then, let staff pick up where AI leaves off

    AI was built to help with routine replies. When a conversation needed a person, staff could see it alongside the customer’s information and any appointment.
  3. Fictional demo: earlier settings screen with legacy booking controls

    Check the details before booking a test drive

    A test drive needs the right showroom, available staff and a suitable time. The system was built to check those details before booking, with settings to test AI behaviour before changing how it is used.

Make more of each enquiry

Good salespeople should spend their time with customers, not chasing messages and checking diaries. We built this system to take more of that admin out of the way, make test drives easier to arrange and give the team more chances to make a sale.

We don't have before-and-after measurements for this client, so we don't claim specific results.

Under the hoodThe full list of what was built, and what we are not claiming

Everything this included

  • A shared WhatsApp-first inbox for enquiries from Meta channels, with AI-assisted replies and staff support
  • Customer records showing conversations, progress, appointments and when staff need to respond
  • Test-drive booking with showroom rules, staff assignment and availability checks
  • Admin tools for testing AI behaviour, reviewing changes and controlling how automation is used
  • Signed links for booking, rescheduling and cancellation

Built with Next.js · Prisma · WhatsApp (Meta) messaging · AI conversation orchestration.

What is not claimed

  • We do not claim any measured business result, such as more sales, more bookings or saved staff time. None has been independently verified.
  • The client is not named.

Related

The services behind this work

  • Service

    AI & Business Automation

    Enquiry handling, lead qualification, follow-up, scheduling and reporting — wired across the systems you already run, with AI used only where language or judgement genuinely helps.

  • Service

    CRM & Workflow Automation

    Lead and customer state, routing, follow-up and operational workflow — so the pipeline reflects what is actually happening.

Could this help your business?

If your team answers messages in several places and has to check who can help or when a customer can visit, a connected system may be worth exploring.

Show us how you handle a customer enquiry today. We can talk through where software could make the work easier.

Discuss a project